AU Club Roadside Policy – Club Camplify Members
Effective 23 November 2026
Contents
Club Roadside vs the On-Hire Breakdown Policy
Overview
Club Roadside is roadside assistance for your own trips in your RV, and it is included with every Camplify Personal and Premium membership.
- Who can use it: you and any nominated drivers of the RV registered to your Club Camplify membership.
- Which vehicle: your nominated Club Camplify RV — a towable (caravan or camper trailer) or a drivable (tow vehicle, campervan or motorhome up to 4.5t GVM).
- Where: Australia-wide, subject to availability in remote areas. Remote towing is only included with Club Roadside Plus.
- When it starts: 48 hours after your membership starts, or after you upgrade (30 days for Club Roadside Plus accommodation and transport benefits).
Club Roadside is a roadside service with set limits. It is not insurance.
Your benefits
Every Personal and Premium member gets the Club Roadside benefits below. Upgrading to Club Roadside Plus adds additional benefits such as longer towing allowance, lockout, accommodation and transport benefits.
|
Benefit |
Club Roadside (included) |
Club Roadside Plus (upgrade) |
|---|---|---|
|
Patrol callouts1 |
As many as you need (subject to fair use), up to $250 per callout |
As many as you need (subject to fair use), up to $250 per callout |
|
Flat battery, flat tyre, emergency fuel |
Yes (battery and fuel at your cost) |
Yes (battery and fuel at your cost) |
|
Metro towing2 |
25km, up to $300 |
50km, up to $450 |
|
Country towing2 |
To nearest suitable repairer, up to $450 |
To nearest suitable repairer, up to $650 |
|
Remote towing 2 |
Not included |
100km, up to $650 |
|
Lockout |
We find a locksmith, you pay |
Up to $100 |
|
Accommodation3 |
Not included |
$150 a night, up to 3 nights |
|
Car hire or transport3 |
Not included |
3 days car hire, or $350 other transport |
|
Towable RV recovery if your tow vehicle breaks down |
Not included |
Only with Tow Combo |
|
Annual limit |
$1,000 |
$3,000 |
|
Cover starts |
48 hours after your membership starts |
48 hours; 30 days for accommodation and transport |
- Fair use: Club Roadside is for genuine breakdowns. We may limit or decline help where use is excessive or unreasonable, for example repeated callouts for the same fault that hasn’t been repaired, or using Club Roadside instead of regular maintenance.
- How the limits work: Each callout is covered up to $250, and towing has its own separate limit. For example, if a patrol attends a metro breakdown and your RV then needs a tow, up to $250 is available for the callout and up to $300 for the towing. All costs count towards your annual limit. Once you reach it, any further costs are yours.
- Accommodation and transport: Apply only when the breakdown is more than 100km from home and the RV is off the road for more than 24 hours.
Pricing and your options
New Personal and Premium members get Club Roadside included in their membership from 23 November 2026. RV owners can upgrade to Club Roadside Plus from 23 November 2026 by paying the upgrade fee in the membership section of the owner dashboard. Existing Personal and Premium members get Club Roadside included from their next renewal after 23 November 2026.
|
Vehicle class |
What it covers |
Club Roadside |
Club Roadside Plus |
Your upgrade fee |
|---|---|---|---|---|
|
Towable |
Caravan or camper trailer (tow vehicle not covered) |
$49 a year – included |
$99 a year |
$50 a year |
|
Drivable |
Tow Vehicle, campervan or motorhome up to 4.5t GVM |
$59 a year – included |
$139 a year |
$80 a year |
|
Tow Combo* |
Your towable, plus its tow vehicle while the two are travelling together |
$79 a year |
$179 a year |
$100 a year |
* Tow Combo: Total Roadside coverage for both your towable(caravan or camper) and the vehicle pulling it while they are hooked up and traveling together
Your options
- Keep Club Roadside – included with your membership, nothing extra to pay.
- Upgrade to Club Roadside Plus – pay only the upgrade fee for your vehicle class ($50, $80 or $100 a year).
Prices are per year and include GST. Tow Combo covers the tow vehicle only while it is towing your nominated caravan or camper trailer. Motorhomes over 4.5t GVM may carry an extra heavy vehicle charge.
Good to know
Not covered (either level):
- Accidents
- Bogged or off-road recovery
- Parts and repairs, replacement batteries and tyres
- Breakdowns that happened before your cover started
- Anyone other than you, a person eligible to drive your RV for personal use under the MyWay Protect PDS, or a nominated driver
- Breakdowns while the RV is on hire (see the Breakdown Policy)
Costs and claims:
- Any cost above a limit is yours. If it is not paid directly to the provider at the time of the event, it will be invoiced directly to you.
- Plus members can claim accommodation and transport costs by emailing receipts to customersupport@camplify.com.au within 30 days, with your rego and the date of the incident
If you break down: call Camplify on 02 4075 2000 and select option 4 for Roadside. Provide your nominated RV's registration and advise that you are using Club Roadside for personal use.
Renewal and cancellation
- Included Club Roadside is part of your Personal or Premium membership and ends when your membership ends.
- Club Roadside Plus renews each year automatically unless you cancel. We’ll remind you before your renewal date.
- You can cancel at any time. Cancelling stops your next renewal, and your benefits continue until the end of your current year. We don’t refund the unused part of your annual fee, except where required by law.
- If you cancel your Personal or Premium membership, any Club Roadside Plus upgrade ends at the same time.
- Nothing in this policy limits your rights under the Australian Consumer Law
Club Roadside vs the On-Hire Breakdown Policy
Club Roadside is separate from the Camplify On-Hire Breakdown Policy. Which one applies depends on whether your RV is on hire:
|
Situation |
What applies |
|---|---|
|
Your RV is on hire through Camplify |
|
|
You (or a nominated driver) are using your RV for a personal trip |
Club Roadside (this policy) |
Club Roadside does not cover any breakdown while the RV is on hire.